In this module we learn about how the customer experience can have a significant impact on your business. It is possible to make small changes to the customer experience which can lead to significant improvements in your business. Simple changes can grow your business easily.
In this course we will cover:
* Understanding the basics of the customer experience
* Why it is an important piece in the business puzzle
* Walking the path of the customer and how they engage with your business and what it looks like for them
* Planning for you to use the results of the audit to implement changes in your business to help optimise and grow your business
- Fundamentals of Customer Experience
- Walk in the Shoes of your Customer
- Create a Plan
1. You will understand the importance of your customer’s experience
2. You will learn how improvements impact the growth of your business
3. You will understand how to ‘walk in the shoes of your customer’
4. You will complete a customer experience audit
5. You will have a plan to implement changes to result in improvements to customer experience
About the module creator:
This course is hosted by Robyn Kyberd, Founder | Entreprenuer | Digital Marketer – Optimise and Grow Online
Robyn is a digital marketer and business development consultant at Optimise and Grow Online, a haven for visionary entrepreneurs and small businesses who seek custom business and marketing strategies to suit their unique business and personality.
Known for her data-driven decision-making, Robyn has a talent for uncovering hidden insights and using them to build connections between your ideas and your customers in ways to amplify your business growth and momentum.
She is also incredibly good at identifying, fixing and automating all the I’m-not-thinking-about-that processes that are costing clients time, energy, and income.
How long does it take to complete and integrate?
We find that it takes between 3 and 15 hours to complete a module spread over a number of weeks or months.
This allows time to integrate and apply your learnings.
How do Upskill courses run?
After your order is complete, you get an email giving you access to the module on our community platform.
If you already have a login to our community platform, make sure you use that login email address at checkout.
The module is split into sections with videos from the module creator at the start of each section.
Throughout the learning segments we intertwine well-being and reflection practices.
This helps you to not only gain topic knowledge but also to grow personally, reducing feelings of overwhelm, isolation or comparison to others as you are integrating this new learning and just going through life.
As you progress through the module, you tick off what you have completed so that you don’t forget where you were.
Additional benefits of this module
Get access for the life of the course so you can take the time you need
Get the entry level skills you need before committing to high cost programs, saving you money and time loss
Learn from a true subject matter expert with lived experience of their body of work.
Connect with peers and the creator and share your thoughts to help to grow your understanding of the topic and deepen the experiences you have had.
Use our novel monitoring approach to measure your growth so that you can see your actual improvement through completing the course.